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Job Description

BOX OFFICE / HOUSE MANAGER REPRESENTATIVE (PT)

The Lakewood Theatre is now accepting resume submissions for a part-time position as a Box Office/House Manager Representative. Shifts typically range from 3-6 hours in length, 3-5 days/week. The ideal candidate is a quick learner with computer skills, a positive service-oriented attitude, attention to detail, and a flexible schedule. We're looking for a person who is comfortable working independently and as a team.

Hours: approx. 15-20 hours a week. Hours are negotiable based on employee schedule.

HOUSE MANAGER RESPONSIBILITIES

The House Manager(s) oversees all public areas of the theatre, ensuring that the experience of each patron is enjoyable and safe. This position is divided among 2-3 different individuals who each take 1-3 shifts per week.

Primary Responsibilities Include:

• House managing performances of season productions and other theatre events.
• Insure that lobby, auditorium, and bathroom areas are cleaned and maintained for each performance or event.
• Resolving any patron complaints/issues arising during productions
• Coordinating, training, & maintaining volunteer ushers and concession counter clerks.
• Purchasing & marketing all concessions & Merchandise
• House managers must be OLCC licensed. Lakewood will pay for certification.

Hours for House Management is required for the following: These can be split among 2-4 people.

 

25-30 performances for six mainstage productions, 3 performances for each Lost Treasures production three times a season, 10-14 performances of the two December holiday productions per season.

 

For Mainstage productions House Manager shifts are:

• Thursday – Saturday 5:30-10:30 pm
• Saturday matinees 12pm – 5:00 pm (There is 1 per run)
• Sunday matinees 12 pm – 5 pm
• Wednesday 5:30pm-10:30pm (1 to 2 Wed performances per production)

 

3 Lost Treasures productions presented on our downstairs stage (Oct/Feb./April)

• Friday-Saturday 5pm-10pm
• Saturday matinee 12pm-5pm

 

Substitute House Managers are available for some performances.

BOX OFFICE REPRESENTATIVE RESPONSIBILITIES

Essential Responsibilities

• Provide friendly professional customer service to all patrons and visitors, both over the phone and in person.
• Maintain thorough knowledge of all current and upcoming performances, and events at Lakewood.
• Attend a performance early in the run of every production.
• Maintain thorough knowledge of ticketing software and ticketing policies.
• Communicate with co-workers to keep them up to date with special patron requests and needs.
• Maintain a professional, courteous box office environment.
• Maintain box office tidiness and organization.
• Model equity and anti-racism principles in all interactions.
• Other duties as assigned.

Qualifications and Skills

• GED or equivalent.
• Strong customer service background a must.
• Strong interpersonal and communication skills.
• Commitment to equity, diversity, inclusion, and access.
• Strong problem solving skills.
• Ability to multi-task.
• Ability to build effective working relationships with co-workers.
• Sensitivity to confidential information.
• Ability to take initiative in challenging situations.
• Good organizational skills.
• Moderate computer skills.
• Upbeat and positive attitude.
• Possess a desire to learn about the theater, our building and the surrounding community.
• Radiate compassion and excitement.
• Must be able to converse with anybody in every situation in a respectful manner and listen carefully to what others are saying and also what isn’t being said.

Physical Requirements and Working Conditions

• The work environment is in an office and moving about in the lobby and theatre.
• Must be comfortable working in an environment in which directions and priorities can change rapidly.
• Minimum of 15-20 hours a week.
• Must have own transportation and be able to regularly lift and/or move up to 20 pounds.

Pay: Starting at $16/hour.

Please send work resumes only. NO actor resumes, please. NO phone calls, please.

Email submissions to: shelley@lakewood-center.org
Fax: 503-635-2002 or drop your resume off at the theatre box office during regular office hours.

Lakewood is committed to advancing equity and diversity in all that we do. Lakewood does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital or familial status, sexual orientation, gender identity, veteran status or any other basis prohibited by local, state, or federal law. We encourage people of all backgrounds to apply, including people of color, women, LGBTQ individuals, people with disabilities, veterans, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community. Successful candidates will commit to an equitable and inclusive workplace, including but not limited to: racial equity, accessibility for individuals with disabilities, use of gender inclusive language, and cultural sensitivity..